Publish on 09/09/2014
Multinational Company, leader in both own and generic pharmaceutical products with a presence in nearly 90 countries spread over Europe, North America, Latin America, Asia and Africa Pharmaceutical.
This pharmaceutical company is currently distributing its products in United Kingdom through wholesalers. However, there are some accounts/products that are directly managed by a dedicated sales team.
This team negotiates with clients periodically (at least once a month) adjusting prices according to supply/demand of each product. Its main objective is to maximize sales by product for the stock available. Each of these negotiations must be approved by a team of Managers prior to its encoding in SAP.
The following issues were identified in the process:
"Administrative processes are in many companies a source of inefficiencies. Their optimization involves savings in time and effort which affect direct and indirect costs of the products and services produced".Manuel Zapatero García
"An App streamlines the process of negotiation online/offline, allowing information access with a mobile device".Eva María Teruel Fernández
After analyzing the customer’s problem and looking to reuse their technological resources, a solution was proposed based on mobile solution and BPM (Business Process Management).
Following the successful implementation of the solution a new set of functionalities are going to be developed: